{"id":201,"date":"2018-05-30T05:58:34","date_gmt":"2018-05-30T05:58:34","guid":{"rendered":"https:\/\/livedemo.wsdesk.com\/?page_id=201"},"modified":"2022-08-13T03:57:42","modified_gmt":"2022-08-13T03:57:42","slug":"home-01","status":"publish","type":"page","link":"https:\/\/wsdesk.elextensions.com\/","title":{"rendered":"Home-01"},"content":{"rendered":"

Please follow these steps and see the plugin in action.<\/span><\/h3>\n

[vc_row el_class=”steps-row-main”][vc_column width=”1\/3″ el_class=”left-class-row”][vc_custom_heading text=”Login to Tickets Section” use_theme_fonts=”yes”][vc_column_text]The WSDesk <\/span>demo site login<\/a><\/strong> displays two credentials each for <\/span>supervisor<\/b>\u00a0and <\/span>agent<\/b> account respectively.<\/span><\/p>\n

The <\/span>supervisor<\/b> account can create an agent as well as other supervisor profiles and assign\/edit their capabilities. A supervisor has access rights to reply, delete & manage the tickets, manage templates, access the plugin settings page, agents page, email page and import page of the plugin. <\/span><\/p>\n

Whereas the <\/span>agent<\/b> account enables you to reply, delete and manage the tickets. In addition to this, an agent can access the reports page.<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″ el_class=”middle-class-row”][vc_raw_html]JTNDc3BhbiUyMGNsYXNzJTNEJTIyc3RlcHMtbnVtYmVyJTIyJTNFU3RlcCUyMDElM0MlMkZzcGFuJTNF[\/vc_raw_html][vc_raw_html]JTNDc3BhbiUyMGNsYXNzJTNEJTIydmVydGljYWwtbGluZSUyMHZlcnRpY2FsLWxpbmUtbGFzdCUyMiUzRSUzQyUyRnNwYW4lM0U=[\/vc_raw_html][\/vc_column][vc_column width=”1\/3″ el_class=”right-class-row”][vc_single_image image=”218″ img_size=”full” alignment=”center” style=”vc_box_border” onclick=”link_image”][\/vc_column][\/vc_row][vc_row el_class=”steps-row-main”][vc_column width=”1\/3″ el_class=”left-class-row”][vc_single_image image=”224″ img_size=”full” alignment=”center” style=”vc_box_border” onclick=”link_image”][\/vc_column][vc_column width=”1\/3″ el_class=”middle-class-row”][vc_raw_html]JTNDc3BhbiUyMGNsYXNzJTNEJTIyc3RlcHMtbnVtYmVyJTIyJTNFU3RlcCUyMDIlM0MlMkZzcGFuJTNF[\/vc_raw_html][vc_raw_html]JTNDc3BhbiUyMGNsYXNzJTNEJTIydmVydGljYWwtbGluZSUyMHZlcnRpY2FsLWxpbmUtbGFzdCUyMiUzRSUzQyUyRnNwYW4lM0UlMEElM0NzcGFuJTIwY2xhc3MlM0QlMjJ2ZXJ0aWNhbC1saW5lJTIyJTNFJTNDJTJGc3BhbiUzRSUwQQ==[\/vc_raw_html][\/vc_column][vc_column width=”1\/3″ el_class=”right-class-row”][vc_custom_heading text=” Raising a Ticket” use_theme_fonts=”yes”][vc_column_text]Following are the various ways to create a WSDesk ticket:<\/span><\/p>\n